Terms of service
Shipping Policy
We ship orders from our location in Marysville, Ontario, Canada.
- Orders equal to, and over $74.99 CAD receive free ground shipping.
- Remote shipping locations may require additional shipping charges.
We are not responsible for lost or stolen packages in the possession of the shipping company or customer.
Chōki Baits may require picture proof of delivery for certain orders. If you, the customer, wish to have your order shipped with a Signature Required option, it is your responsibility to email sales@chokibaits.com and receive written acknowledgment from us before your order is shipped. Signature requests made after an order has been processed may not be accommodated.
If you have qualified for flat rate or free shipping and we are unable to fill your order completely, we will honour the free shipping.
Shipping
All orders to Canada are shipped using ground services. If you need an order expedited, please contact us directly by email at sales@chokibaits.com
Return Policy
At Choki Baits, your satisfaction is important to us.
If you are not completely happy with your purchase, we’re here to help.
Returns
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Items may be returned within 14 days of delivery in new, unused condition and in their original packaging.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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The buyer will pay the return shipping, and depending on the reason for the return, could be reimbursed by Choki Baits.
Refunds
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Refunds will be processed once the returned item has been received and inspected.
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Refunds will be issued to the original payment method. Shipping costs are non-refundable.
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Please allow 3 to 7 business days for the funds to reach your account.
Exclusions
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Used, damaged, or opened items that are not due to our error cannot be returned.
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Clearance, final sale, or special-order items are not eligible for return.
How to Start a Return
To initiate a return, please contact our customer support team at sales@chokibaits.com with your order number and details. We will provide you with instructions on how to return your item.